Privacy Policy

Who we are

Oxygenna is a web design company that creates WordPress plugins and themes.  This is our support site wher we offer our customers support for their purchased items.

What personal data we collect and why we collect it

User registration

When you register on our support site we will store the following information.

  • Your first name
  • Your last name
  • Your email address
  • Envato username if logged in through Envato login

create ticket

When you create a ticket on our support site we will store the following information.

  • Ticket Subject
  • Ticket Type
  • Comment Content
  • Upload Attachment
  • Envato Purchase Information
  • Site URL
  • WordPress Username (data is encrypted / anonymised and stored on a secure server)
  • WordPress Password (data is encrypted / anonymised and stored on a secure server)

Ticket reply

When you reply to a ticket on our support site we will store the following information.

  • Comment Content
  • Upload Attachment

Who we share your data with

Members of our team have access to the information you provide us. For example, both Administrators and Ticket Agents can access:

  • Ticket Subject
  • Ticket Type
  • Comment Content
  • Envato Purchase Information
  • Upload Attachment
  • Site URL
  • WordPress Username (data is encrypted / anonymised and stored on a secure server)
  • WordPress Password (data is encrypted / anonymised and stored on a secure server)

Other registered customers will be able to view any tickets or comments you create unless you mark the ticket as private.

How long we retain your data

If you create a ticket and leave a comment, the ticket, comment and its metadata are retained indefinitely.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have created tickets and left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We will never share your information with any other 3rd parties.

Your contact information

For any information about privacy please feel free to contact us at info@oxygenna.com

Additional information

How we protect your data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What data breach procedures we have in place

We take security very seriously and our staff are fully trained to escalate any potential data breach.  We also have security procedures in place to notify customers of any data breach.